Frequently asked Questions

What is my Voice Mail Temporary? Password?

Your temporary PIN is your 10 digit phone number. It is used during the initial setup of your Voicemail service, but you will be prompted to pick a permanent PIN you need to make sure to remember.Example: Your phone number is: 1 (306) 867-2273. Your Temporary PIN is: 3068672273.

How to find out what your early Device Upgrade Fee is?

You can check the balance owing on your device by texting "Upgrade" to 43383.This amount will be the remaining amount to buy out of your contract you signed when purchasing a phone, but it will not include any outstanding bill payments or any amount you have Financed/Plus Priced. This number is based on the amount of Subsidy SaskTel provided you when you purchased your phone on a contract and how many months of the contract you have remaining.

Data Transfers What we need you to Bring?

IPhones - We need you to ensure you have your: Device Passcode Apple ID password Android Phones - We need you to ensure you have your: Device Passcode Google Account password Samsung Account password (If you have a different Samsung account than your Google Account) Additionally, we recommend bringing any Email Passwords or passwords for any other accounts you may want assistance ensuring it gets put onto your new device.If you can't figure out what your password is, please bring as much information as possible and we can try to assist you with resetting the password.

Your Phone is showing no signal?

Turning your phone off and then back on or selecting the Restart option will sometimes resolve this.If this doesn't resolve it, we will often recommend re-installing the SIM card as a second step to try. If you need assistance with this, we are happy to help you do this when you bring your phone in-store.

What is Volte??

VoLTE is Voice over LTE.A VoLTE capable device allows your device to make calls over a LTE network instead of the 3G network. This provides a higher quality signal which can improve clarity as well as allow your phone to continue to use the LTE network instead of the 3G network for data during a call. This means you will get faster data speeds while talking on a VoLTE call, which is especially useful if you are multi-tasking.Also, it is worth noting that VoLTE will be serving as a replacement for calling over 3G and will eventually replace the 3G calling network. This is currently happening with many USA based carriers throughout 2022, so we recommend making sure you have a VoLTE capable device to ensure you can use all the carrier networks in the USA.

Can I upgrade my Phone & keep my Current Plan?

Whenever you purchase a new device and sign a new contract with SaskTel, you must be put onto a current rate plan.

What is Bill Proartion?

When services are added in the middle of a billing cycle, you are only charged for the time you use them, rather than for a complete month. If you are a new SaskTel customer, your first bill will include usage and charges from today's date until your first bill date, plus one month in advance. How is proration calculated? Proration is calculated from the date of the change to the next bill date: If your monthly bill date is the 1st of each month and you add a new service for $15/month on the 21st, your next bill will include a prorated charge calculated as follows: $15/30 days = $0.50 (cost of service/day) $0.50 x 21 days = $10.50 (cost of the service x days left in current bill cycle) Your next bill would include a partial charge of $10.50 on top of your regular monthly charges.

Can I Pay My Bill at Echo Sound Ltd?

By Phone- To pay your bill by phone using a credit card, call 1.800.SASKTEL (1.800.727.5835) Online- You can pay your bill online with MySASKTEL Online banking or through your bank's website. By Mail - You can pay your bill by mail with cheque, money order, or bank draft. Don't send cash through the mail. Tear off the payment portion of your bill and mail it with your payment to this address: SaskTel CMR P.O. Box 2121 Regina, Saskatchewan S4P 4C5 .

What Is Plus Pricing ?

Plus Pricing allows you to pay a smaller portion of the device cost upfront, and the remaining portion is charged to your SaskTel wireless bill on a monthly basis. For example, if you purchased the Samsung Galaxy S10 for $0 upfront with the "Plus Pricing 2YR Voice & Data (+$10/mo.)" option, you would be paying an additional $10/mo. on your monthly bill over the 2 years of your contract. Note: there is 0% interest on all Plus Pricing option.

I Don't Have a SaskTel Account . Can you unlock my Phone?

Unfortunately, as per SaskTel policy, we cannot unlock devices over the phone or chat unless you have a SaskTel account. Please stop by Echo Sound Ltd. and we will gladly assist you in-store.

What forms of payment do you accept?

Visa Mastercard Debit Card Cash

I still own on my device Can I still upgrade ?

Yes! Visit are store and pay off the remaining balance to upgrade!

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